{"id":5021,"date":"2025-09-16T09:38:29","date_gmt":"2025-09-16T09:38:29","guid":{"rendered":"https:\/\/home.laborders.com\/account-manager\/"},"modified":"2025-09-16T09:38:30","modified_gmt":"2025-09-16T09:38:30","slug":"account-manager","status":"publish","type":"page","link":"https:\/\/home.laborders.com\/en\/account-manager\/","title":{"rendered":"Account manager"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #fafafa;background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#ffffff;padding: 20px 20px 20px 20px;\"><div class=\"fusion-text fusion-text-1\"><h1 style=\"text-align: left;\">Account manager<\/h1>\n<\/div><div class=\"fusion-text fusion-text-2\"><p><span style=\"font-weight: 400;\">We are looking for a driven, communicative and energetic new team member to join us in our mission to help science move faster.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This role is an opportunity to work directly with leading universities and research organizations, building strong client relationships while also ensuring the smooth running of key internal operations.<\/span><\/p>\n<\/div><div class=\"fusion-text fusion-text-3\"><p style=\"font-weight: 400;\" aria-level=\"1\"><b>About you:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">You are interested in account management, customer success, or a client-facing role &#8211; ideally within R&amp;D or Science in general.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">You are comfortable interacting with senior stakeholders, building trust, and turning feedback into actionable improvements.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">You are organized and detail-oriented, with a proven ability to manage multiple priorities.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">You thrive in a dynamic, growing company where responsibilities can evolve quickly.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">You are an excellent communicator, with strong interpersonal skills and fluency in spoken and written English.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Bonus: you\u2019ve had exposure to operational or administrative responsibilities (lab or project management, vendor relations, etc.) and are happy to roll up your sleeves while we continue to grow.<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\" aria-level=\"1\"> <b>What you will do:<\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Account management &amp; customer success<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Act as the primary contact for a portfolio of clients, ensuring they gain full value from LabOrders.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Build long-term relationships with senior stakeholders at leading research institutions.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Gather client feedback, identify opportunities, and collaborate with our product and operations teams to deliver improvements.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Support onboarding and training of new clients.<\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Operation &amp; internal support (initially)\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Manage selected administrative processes (e.g. invoicing, financial updates, vendor catalog pipeline, internal records).<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Support marketing and communication efforts (e.g. newsletters, manuals, social media).<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Contribute to keeping our office and team organized and effective<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\" aria-level=\"1\">Over time, as the company grows, the operational responsibilities will transition into dedicated roles &#8211; enabling you to focus even more on client relationships.<\/p>\n<\/div><div class=\"fusion-text fusion-text-4\"><p style=\"font-weight: 400;\" aria-level=\"1\"> <b>About us:<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Recent years continue to show just how important Science is. Our mission is to accelerate Science by making it more efficient. <\/span><\/li>\n<li><span style=\"font-weight: 400;\">We have created <\/span><a href=\"http:\/\/www.laborders.com\"><span style=\"font-weight: 400;\">LabOrders<\/span><\/a><span style=\"font-weight: 400;\">, an online platform that began as a solution for placing and managing orders in R&amp;D labs, and has evolved into the leading integrated management software for research organizations.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Our clients include some of the top research institutions, our catalogs have more than 7 million products from a growing number of vendors and last year we processed more than 60 million euros in orders.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">We value PhDs (more than half of our team members hold a PhD).<\/span><\/li>\n<li><span style=\"font-weight: 400;\">We are a growing company, ISO 27001 certified, based in Porto.<\/span><\/li>\n<\/ul>\n<\/div><div class=\"fusion-text fusion-text-5\"><p><span style=\"font-weight: 400;\">We are scientists ourselves and are looking for people who are passionate about Science, client-focused and ready to grow with us, as we make Science move faster.<br \/>\n<\/span><\/p>\n<p style=\"font-weight: 400;\" aria-level=\"1\"> <b>Are you in?<\/b><\/p>\n<p><span style=\"font-weight: 400;\"> Please send your application to <a href=\"mailto:careers@laborders.com\">careers@laborders.com <\/a> by Monday, September 29th.<\/span><\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 20 !important;padding-right : 20 !important;margin-right : 1.92%;padding-bottom : 20 !important;padding-left : 20 !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 50px;margin-top : 0px;padding-right : 0px;padding-bottom : 120px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":[],"_links":{"self":[{"href":"https:\/\/home.laborders.com\/en\/wp-json\/wp\/v2\/pages\/5021"}],"collection":[{"href":"https:\/\/home.laborders.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/home.laborders.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/home.laborders.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/home.laborders.com\/en\/wp-json\/wp\/v2\/comments?post=5021"}],"version-history":[{"count":2,"href":"https:\/\/home.laborders.com\/en\/wp-json\/wp\/v2\/pages\/5021\/revisions"}],"predecessor-version":[{"id":5023,"href":"https:\/\/home.laborders.com\/en\/wp-json\/wp\/v2\/pages\/5021\/revisions\/5023"}],"wp:attachment":[{"href":"https:\/\/home.laborders.com\/en\/wp-json\/wp\/v2\/media?parent=5021"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}